In my journey as an IT professional, I’ve had to contact Dell many times for warranty replacement hardware. In my experience, it’s very time consuming to contact Dell via phone.
Here’s how I get it done quickly.
First, have your Dell service tag. This is the number and letter combination that’s on the white bar code label on the back of the equipment.
You can check you system’s warranty status, extend your warranty, or get “out of warranty” service here. I recommend getting the three year warranty with all purchases.
Second, do the troubleshooting prior to contacting Dell if possible. Dell has a built in diagnostic partition that can be accessed by hitting the F12 key while the Dell logo is displayed during bootup.
Third, contact Dell via chat at http://support.dell.com/chat. You will need your service tag to do this.
Once your connected, you can relay the troubleshooting information to the tech and get your warranty parts and a tech to come out. I usually have the tech come even though I can replace the parts myself, this way the tech is responsible for repairing the system and I can spend my time on other things.